Shipping Countries: Virgin Islands (US), United States (US)

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Ready to ship in 3-5 business days from United States (US)

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Shipping Policy

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📦 ILAVA Vendor Store Shipping Policy

Welcome to the ILAVA Vendor Store! We’re proud to offer unique, made-to-order products—many of which are fulfilled through trusted print-on-demand partners. Please read our shipping policy below for important details about how and when your order will arrive.

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### 🛍️ Order Processing

* **Made to Order**: Most products in our store are custom printed after you place your order.
* **Processing Time**: Orders typically take **2–7 business days** to process before shipping. This includes time for printing and quality assurance.
* **Order Changes**: Because items are made to order, we are **unable to modify or cancel** an order once it’s been submitted.

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### 🚚 Shipping Methods & Delivery Estimates

* **Standard Shipping**: Delivery takes **3–7 business days** after processing, depending on the destination.
* **Carrier Services**: We partner with major shipping carriers like **USPS, FedEx, and DHL**, but we cannot guarantee shipping times.
* **Tracking**: Once your order ships, you’ll receive a confirmation email with a tracking number.

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### 🌎 Shipping Locations

* We currently ship to **U.S. addresses only**. If you're outside the U.S., please check back as we expand our shipping zones.

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### 🏡 Local Shipping & Pickup

We’re pleased to offer **Local Shipping** for customers in and around Ashland, VA!

* If you select **Local Shipping** at checkout, your order will be shipped to our local pickup location at:
**219 N. Washington Highway, Ashland, Virginia 23005**

* Once your order arrives at this location, you will **receive a separate notification** when your item is **ready for pickup**.

> ⚠️ **Important Note:**
> Receiving tracking information that your order was "delivered" only means it has arrived at the local facility. It **does not mean it is immediately available for pickup**. Please allow us time to process and sort incoming shipments before they are released to customers.

* You’ll be contacted via email or text once your package is checked in and ready.

If you have any questions about local pickup times or availability, please contact us at **shipping@iloveashlandva.com*.

Thank you for shopping local and supporting our community-based marketplace!

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### 📦 Split Shipments

* Some items may ship separately if they are produced in different facilities or at different times. You’ll receive tracking info for each package.

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### 🚨 Delays & Disruptions

* While we strive to meet delivery estimates, **production or carrier delays** may occur due to holidays, weather, or high demand.
* ILAVA Vendor Store is **not responsible for delivery delays** once the item has been handed to the carrier.

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### 📬 Lost, Damaged, or Stolen Packages

* If your package is lost or arrives damaged, please contact us within **7 days** of the estimated delivery date at **shipping@iloveashlandva.com**.
* We’ll do our best to assist with a replacement or file a claim with the shipping carrier.

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### ❗ Undeliverable Packages

* Please ensure your shipping address is complete and correct before submitting your order. If a package is returned due to an incorrect address, you may be responsible for reshipping costs.

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### 🙏 Thank You

We appreciate your support of our small business and our local Ashland VA marketplace. Each item is made just for you, and we hope you love it!

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Refund Policy

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**🔁 ILAVA Vendor Store Refund Policy**

We’re committed to delivering high-quality, custom-made products to our customers. Because most of our items are made to order through print-on-demand production, we kindly ask that you review our refund policy carefully before making a purchase.

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### ❌ No Refunds or Exchanges on Print-on-Demand Items

* All **print-on-demand products** are **custom made just for you** once your order is placed.
* As a result, we **do not offer refunds, returns, or exchanges** due to buyer’s remorse, incorrect sizing, or change of mind.
* Please double-check product details, including **size, color, and personalization options**, before placing your order.

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### 🛠️ Damaged or Defective Items

If your item arrives **damaged**, **defective**, or **with a printing error**, we’re here to help.

* Please **contact us within 7 days** of receiving your item.
* Include your **order number** and **clear photos** of the issue (e.g., damage, misprint, incorrect item).
* Once confirmed, we will gladly issue a **replacement** at no additional cost.

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### 📦 Lost or Missing Packages

* If your tracking information shows your package as delivered but you did not receive it, please first check with neighbors or your local carrier.
* For packages **lost in transit**, please reach out to us within **7 days** of the estimated delivery date. We’ll work with the shipping carrier and do our best to assist.

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### ⚠️ Incorrect Address Policy

* Orders returned due to **incomplete or incorrect addresses** provided at checkout are not eligible for refunds.
* If the order is returned to the sender, you may be responsible for **reshipping fees**.

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### 📬 How to Contact Us

If you experience any issues with your order, please reach out to us at
**refunds@iloveashlandva.com**
Include your **full name, order number, and a detailed explanation** of the problem.

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### 🧾 Final Note

Each product is made with care and printed just for you. While we cannot offer traditional returns or exchanges, we’re committed to making it right if something goes wrong.

Thank you for supporting our ILAVA Vendor Store and the Ashland VA community!